At Simla Pharmacy, we strive to provide our customers with high-quality Unani medicines and excellent service.

To ensure customer satisfaction, we have outlined the following return policy:

1. Eligibility for Returns

• Products can be returned within 7 days of purchase.

• Returns will be accepted only if:

  • The product is unopened, unused, and in its original packaging.

  • The product was damaged during delivery or has a manufacturing defect.

  • The incorrect product was delivered.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or used medicines.

• Products purchased during special promotions or sales.

• Custom-prepared formulations or prescriptions.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Call or email us at [+91 8106259197] or [Simlapharma@gmail.com].

2. Provide Details: Share your invoice number, product details, and reason for return.

3. Approval: Once the return is approved, you will receive instructions on how to proceed.

4. Refunds

• Refunds will be processed within 7-10 business days after the returned item is inspected and approved.

• Refunds will be credited to the original payment method.

• Delivery charges are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

• Exchanges are subject to product availability.

• If the replacement product is unavailable, a refund will be issued.

6. Important Notes

• Simla Pharmacy is not responsible for return shipping costs unless the return is due to a mistake or defect.

• All decisions regarding returns and refunds will be at the sole discretion of Simla Pharmacy management.

For further assistance, please contact our customer support team at [ 8106259197] or email us at [Simlapharma@gmail.com].

Thank you for choosing Simla Pharmacy!